Perhaps you have a great deal of power over the speaker.

Think specifically about the form in which the better for them to express their dissatisfaction: Is it possible for them enough to express concerns, requests, insistent recommendation. Perhaps you have a great deal of power over the speaker. For example, you are a parent, from which depends entirely on the child or a husband who has a family, or head, on which depends the welfare of subordinates. In this case, you should assume that depend on you people can feel difficulty in expressing their opinions. In order to see problems in a timely manner and to cope with them, call the child, spouse, subject to being frank, but not on the carpet for the fight. Advance in a calm atmosphere coordinate their positions on issues of concern. Do not wait until the controversy will bring someone to a state of uncontrolled explosion. If you feel an attack of uncontrollable rage - to retire, to tear the pile of newspapers, toilet paper. At the very least - broke with the greatest possible noise stockpiled in advance a cheap pair of saucers and cups, but with caution - not porantes. And when everything goes, think about what exactly you are so unhappy and how you can solve this problem. But in general, if you're scared angry, then you are surrounded by idiots and then you have to change the environment, and perhaps you do something totally satisfied in your life - then you need to change ourselves and life in general. In life, everyone faces the aggression in his address. How it be? Do not take the anger of others to heart, think of it as a guide to action and to clarify the bonding you problems. Interlocutor can not get mad at you personally, but on some issues that related to your relationship. Typically, the anger - it's a sign that a person has used all other means to solve the problem, but did not reach a result. The scandal - and this is an extreme last resort to solve problems. If the problem is solved in the scandals, people either break up or stay together and enjoy mutual hysterics, for that they must both be quite aggressive. If your buddy rough manner of expression of any information - do not try to re-educate, concentrate on the content of his message, not on emotions. From the outside it may look quite funny. For example, the husband - wife: "How many times did you say that you are not tossed their underwear on the dining table!" It is - in reply: "Thank you, darling, you're so concerned about the order ..." This will only work if you're going to really improve. Otherwise, your calm response will look like a cynical rudeness. And instead of being angry at hypocritical sympathy girlfriend: "Honey, something's wrong? You look so bad today!" -You can reply: "Thank you, my dear, you are so attentive to me!" And then think about whether you need such "caring" friend. It is also important to express the complete understanding of feelings of his companion and then translate the conversation in a constructive direction, for example: "Yes, you are terribly angry ...